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Project Quality Management

This one-day course first provides an overview of the quality concepts that will assist Project Managers run their projects in a way that results in a higher level of customer satisfaction and eliminates or significantly reduces rework.

Duration: Classroom - 1 Day
Why Take This Course:

Quality within the context of a project is concerned with two variables:  Quality of the project deliverables (products) and quality of project management deliverables. 

This one-day course first provides an overview of the quality concepts that will assist Project Managers run their projects in a way that results in a higher level of customer satisfaction and eliminates or significantly reduces rework.

Class participants will then develop quality management, quality assurance, and quality control plans that will focus on both project and project management deliverables.

Many practical and engaging exercises and workshops help walk students through the concepts presented, and afford ample practice with the techniques learned. 

Learn How To:

The course will help you practically learn on the following areas:

  • Define quality and key quality concepts.
  • Develop a quality management plan.
  • Elicit and record acceptance criteria for both project and project management deliverables.
  • Develop a quality assurance plan for both types of deliverables.
  • Develop a quality control plan for both types of deliverables.
 Contents:

Introduction to Quality

  • Definition of Quality
  • Quality vs. Grade
  • Precision vs. Accuracy
  • Quality Thinkers
  • Kanban and Kaizen
  • Cost of Quality
  • Benefits of Quality
  • Project and Product Quality
  • Designing Quality
  • Quality Model – Plan, Do, Check, Act

Quality Planning

  • Document Approach to Quality
  • Customer Types
  • Workshop: Identify and Prioritize Customers
  • Quality Requirements
  • Workshop: Elicit and Prioritize Quality Requirements
  • Define Acceptance Criteria
  • Workshop: Define Acceptance Criteria
  • Define Quality Assurance Activities

Quality Tools and Techniques

  • Audit versus Inspection
  • Checklists
  • Statistical Sampling
  • Attribute versus Variable Measurements
  • Quality Tools
  • Graphs
  • Histogram
  • Pareto Chart
  • Scatter
  • Control Chart
  • Cause-and-Effect Diagram
  • Cost of Quality
  • Workshop: Define QA Activities, Tool and Techniques

Perform Quality Control and Quality Assurance

  • Quality Control Process
  • Quality Control and Scope Change Control
  • Quality Assurance Process
  • Quality Process Improvement
  • Workshop: Continuous Improvement

Quality Review

  • Exercise:  Review Key Concepts
Format: To assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Exercises and workshops help reinforce concepts learned.  Be prepared for a high level of participation.
Who Should Attend: This course is designed for Project Managers, Project Coordinators, and project team members.
Prerequisites: Participants should have worked on a project team, either as a member or manager / leader.
Knowledge Area:

BABOK®

PMBOK®

Requirements Planning and Management
Requirements Communication

Project Scope Management
Project Quality Management
Project Communications Management
Project Human Resources Management
Project Stakeholder Management

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