Understand the theory behind disputes and conflicts. Learn the art and science of negotiation and applying our SPE2 process to effectively resolve disputes and conflicts.
|Duration:||Classroom - 2 Days | Virtual - 4 days|
|Why Take This Course:||
We often find ourselves in conflict situations in projects, meetings, discussions, etc. where others may not align with our ideas, solutions and preferences. The causes of conflict in projects are often related to differences in values, attitudes, needs, expectations, perceptions, resources, and personalities. Improving skills in dealing with conflict can assist project managers and business analysts to handle and effectively resolve these conflicts leading to more productive projects.
We realize that in some of those situations, the behaviors that we exhibit are not appropriate. Yet we go ahead with our decision driven by our emotions, interests, inclination and fear of developing an adverse relationship.
What if we can put a structured and objective approach to manage such situations? Would it be possible to develop a “success” methodology that can likely be repeated across situations?
This course explores conflict management within the context of projects and other work environments. It covers the understanding of conflict and conflict management, conflict management styles, and how to use the SPE2 process for negotiation as a means to conflict and dispute resolution. Participants will also learn to leverage their current competencies in conflict management and gain insight into how to better manage themselves, their emotions, and their relationships with others in order to be prepared for complex and difficult conflict situations.
|Learn How To:||
The program will help you practically learn and apply the following areas:
Purpose / need and the objective of negotiation
Overview on other resolution techniques
To help assimilate the tools and techniques learned, there is a mixture of various kinds of exercises throughout the course. A lively role play and case study help reinforce concepts learned. Be prepared for a high level of participation. Each participant will receive a comprehensive student guide complete with examples and workshop solutions.
|Who Should Attend:||
All types of professionals – project managers, business analysts, consultants, business operations, sales and procurement staff managing client relationships, working with vendors and overseeing / managing execution.
|Prerequisites:||Professionals who have prior experience in client relationship management, working with vendors, project managers, team members.|