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Getting Real Results from Virtual Teams

Keeping virtual team members engaged once the team has formed also makes demands on a team leader that are more time-consuming, and often less comfortable, than when the team is working face-to-face. Getting things done in today’s workplace takes tools, skills, and strategies that work across space and time.

Duration: Classroom - 2 Days
Why Take This Course:

In our mobile, global world, nearly every team is virtual to some extent. Creating an effective team when collocated is challenging enough. When the team spends little or no time together in the same space and time, getting team members to identify with the team requires approaches unique to a virtual environment. Keeping virtual team members engaged once the team has formed also makes demands on a team leader that are more time-consuming, and often less comfortable, than when the team is working face-to-face. Getting things done in today’s workplace takes tools, skills, and strategies that work across space and time.

Participants in this course will develop skills and learn techniques to work effectively with teams in which team members have little or no face-to-face communication. It covers all aspects of working virtually, from recognizing types of virtual workers and teams, to working with cultural and language differences, to handling conflict. Workshops with special emphasis on facilitating and eliciting requirements will provide students with opportunities to utilize the best practices for preparing a team to work effectively in a virtual environment, as well as tactics for keeping virtual team members connected to each other and committed to the project and organizational goals.

Key objectives of the course are:

  • Learn what steps to take to prevent the most common problems on virtual teams
  • Develop strategiesto promote team member engagement and commitment.
  • Learn practical ideas for improving virtual team meeting productivity
  • Develop leadership skills that work in a virtual environment
  • The small-class environment, practical exercises, and a realistic case study keep you engaged and aid in your retention and learning
  • Practice what you learn in a safe environment so you walk away with skills that you can immediately apply on the job
Learn How To:

The course will help you practically learn on the following areas:

  • Identify types of virtual teams
  • Utilize best practices in planning for effective virtual teamwork
  • Implement strategies for engaging and developing virtual team members
  • Conduct an effective virtual team meeting
  • Work effectively with stakeholders outside the team
  • Elicit and facilitate in a virtual environment
Contents:

Virtual Basics

  • Types of virtual organizations and teams
  • Exercise: Create something as a virtual group
  • Stages of virtual team develop
  • Exercise: Identify challenges of virtual team development
  • Virtual communications model
  • Challenges and Opportunities
  • Exercise: Identify concerns, advantages of virtual work scenario             

Preparing for Virtual Teamwork

  • Characteristics of effective virtual teams
  • Facilitating Factors for virtual team success
    • Technology Factors
    • People Factors
      • Effective leadership
      • Team members
      • Workshop: Evaluate People Factors for current virtual work environment
    • Team Factors
      • Team identity and purpose
      • Workshop: Complete Team Factor section of Virtual Team Playbook (VTP)
    • Process Factors
      • Operating guidelines
      • Communication standards
      • Decision making
      • Conflict resolution
      • Workshop: Complete Process Factor section of VTP
    • Organization Factors
      • Workshop: Complete Organization and Technology Factor sections of VTP

Engaging Virtual Team Members

  • Engagement – what it means and why it is critical in a virtual environment
  • Building connections across time
  • Building connections across space
  • Exercise: Start a virtual meeting without “jumping right to business”
  • Virtual drive-bys
  • Exercise: Practice virtual drive-by
  • Building connections across culture
  • Understanding key cultural characteristics
  • Exercise: Score a culture based on cultural dimensions discussed
  • Cross-cultural communication challenges
  • Exercise: Match communication challenge to solution(s)

Working with Virtual Team Members

  • Exercise: Practice many-to-few virtual meeting
  • Virtual meeting best practices
  • eMail best practices
  • Scribing in a virtual environment
  • Managing up and out virtually
  • Facilitating and eliciting in a virtual environment
  • Eliciting requirements virtually
  • Exercise: Role play active listening in virtual environment
  • Creating in a virtual environment
    • Linear techniques
    • Intuitive techniques
  • Exercise: Facilitate virtual session using creativity technique

Virtual Team Challenges

  • Virtual team challenge considerations
  • Evidence of virtual team health
  • Symptoms of virtual team problems
  • Keys to virtual team performance
  • Identifying virtual team issues – Sociograms
  • Addressing virtual team challenges
  • Exercise: Facilitate a virtual session and create a Sociogram to identify team issues

Virtual Team Development

  • Building the virtual team
  • Cultural considerations in virtual team building
  • Closing virtually
  • Celebrating virtually
  • Exercise: Develop plan to introduce new virtual team member and celebrate virtual team accomplishment
Format: To help assimilate the tools and techniques learned, there is a mixture of individual and group exercises throughout the course. Students need to be prepared for a high level of participation. Each participant receives a comprehensive student guide complete with examples and workshop solutions.
Who Should Attend: Any one who need to work in the virtual envonment. The roles could be Project Manage, Business Analysts, Team Member, Tester, Developer, etc.
Prerequisites: Experience working on projects or with team members in a virtual environment is helpful, but not necessary

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